Key Responsibilities:

• Assist in onboarding new clients, ensuring a seamless transition and successful start with our software.
• Support ongoing training initiatives for clients, helping them understand and utilize the software to its full potential.
• Participate in technical calls to support our sales team, providing insights and answers related to the software’s capabilities.
• Collaborate with team members to identify and resolve client issues, aiming for high client satisfaction.
• Document client interactions and feedback to aid in continuous improvement of the onboarding process and customer support.

Minimum Qualifications:

• Associates degree or higher preferred
• Proven technical and problem-solving skills, with the ability to manage software demonstrations.
• Strong verbal and written communication abilities; comfortable in guiding clients through technical processes.
• Ability to work collaboratively in a remote team environment.
• Eager to learn and grow within a fast-paced industry.

Preferred Qualifications:

• Experience in customer support or a similar client-facing role is advantageous.
• Familiarity with Google Workspace and collaborative tools such as Confluence or Jira is beneficial.