Build the future of events.Grow a career that matters.

Key Responsibilities

• Assist in managing and nurturing relationships with existing partners.
• Support the development and execution of partnership strategies.
• Coordinate with internal teams to ensure partner needs are met.
• Monitor and report on partnership performance metrics.
• Assist in identifying and onboarding new partners.
• Handle day-to-day partner inquiries and provide excellent customer service.
• Attend industry events and networking opportunities to build relationships and identify new partners.

Preferred Qualifications

• Bachelor's degree in Marketing, Business, or related field.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Understanding of the events industry and/or marketing agency experience is a plus.
• Ability to multitask and handle multiple priorities simultaneously.

Key Responsibilities

• Pre-Sales Support: Collaborate with Account Executives during the sales process to understand client requirements, deliver product demonstrations, and design solutions that address specific technical needs.
• Technical Expertise: Serve as the primary technical expert on our platform, answering questions about product functionality, integrations, and implementation best practices.
• Customer Success Collaboration: Partner with Customer Success Managers to support the long-term success of accounts, providing technical insights and suggestions for maximizing product value.
• Troubleshooting & Issue Resolution: Respond to escalated customer support inquiries, diagnose technical issues, and work with engineering teams to resolve complex problems.
• Product Feedback: Gather feedback from customers on product performance and features, relaying key insights to the Product and Engineering teams to influence roadmap decisions.
• Documentation & Training: Develop and maintain technical documentation, sales enablement material, FAQs, and training materials to assist clients in using our platform effectively.
• Continuous Learning: Stay up to date with industry trends, new product features, and emerging technologies to ensure comprehensive technical knowledge.

Preferred Qualifications

• Experience: 3+ years of experience in a technical pre-sales, support, or solutions engineering role in a SaaS or enterprise software environment.
• Technical Skills: Strong understanding of SaaS architecture, APIs, data integrations, and relevant technologies (e.g., RESTful APIs, JSON, SQL).
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Customer-Centric: Demonstrated ability to build strong customer relationships and a passion for solving customer problems.
• Problem Solving: Strong analytical skills with a proactive approach to identifying and solving technical challenges.
• Collaboration: Ability to work effectively across teams, including Sales, Engineering, and Customer Success.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field preferred (or equivalent experience).
• Bonus Skills: Experience with CRM tools like Salesforce, support ticketing systems, and scripting languages (e.g., Python, JavaScript) is a plus.

Key Responsibilities

• Account Growth: Develop and execute strategic account plans to expand our footprint within assigned customer accounts, focusing on upsell, cross-sell, and product adoption.
• Relationship Management: Build and maintain strong, trusted relationships with key stakeholders, understanding their business goals, challenges, and how our solution can further support their objectives.
• Pipeline Development: Identify and qualify new expansion opportunities within existing accounts, ensuring a healthy pipeline for consistent revenue growth.
• Quota Achievement: Meet or exceed quarterly and annual sales targets by driving upsell and cross-sell revenue.
• Collaboration: Partner with Customer Success to ensure customers are highly satisfied and positioned for renewal and growth. Collaborate with Product and Marketing teams to align customer needs with our product roadmap.
• Sales Forecasting: Provide accurate forecasting and account updates in CRM, maintaining detailed records of client interactions, sales stages, and follow-up activities.
• Client Success Advocacy: Serve as an advocate for clients within the company, communicating needs and suggestions to the Product and Customer Success teams.
• Market Insight: Stay current on industry trends, competitor offerings, and emerging customer needs to proactively identify areas for growth.

Preferred Qualifications

• Experience: 5+ years of experience in SaaS sales, with a proven track record in enterprise account management or expansion sales.
• Industry Knowledge: Strong understanding of enterprise SaaS, and familiarity with [relevant industries and/or tools].
• Results-Driven: Demonstrated ability to meet or exceed revenue targets consistently.
• Strategic Mindset: Excellent at creating strategic account plans and driving long-term customer success.
• Communication Skills: Strong verbal and written communication, with the ability to articulate complex solutions in a way that's accessible to various stakeholders.
• Relationship Building: Proven track record of building and maintaining trusted client relationships.
• Technology Proficiency: Proficient with CRM platforms (Salesforce preferred) and other sales tools like Outreach, Gong, or Salesloft.

Key Responsibilities

• Assist in onboarding new clients, ensuring a seamless transition and successful start with our software.
• Support ongoing training initiatives for clients, helping them understand and utilize the software to its full potential.
• Participate in technical calls to support our sales team, providing insights and answers related to the software's capabilities.
• Collaborate with team members to identify and resolve client issues, aiming for high client satisfaction.
• Document client interactions and feedback to aid in continuous improvement of the onboarding process and customer support.

Minimum Qualifications

• Associates degree or higher preferred
• Proven technical and problem-solving skills, with the ability to manage software demonstrations.
• Strong verbal and written communication abilities; comfortable in guiding clients through technical processes.
• Ability to work collaboratively in a remote team environment.
• Eager to learn and grow within a fast-paced industry.

Preferred Qualifications

• Experience in customer support or a similar client-facing role is advantageous.
• Familiarity with Google Workspace and collaborative tools such as Confluence or Jira is beneficial.